How To Fix The Apple App Store (Not Working). Connecting to the App Store is crucial if you’re using an Apple product like an iPhone or iPad, but it doesn’t always work. The “Apple App Store is not running” problem could develop for a variety of causes. Before taking any of these steps, make sure Apple isn’t having any issues. If Apple services are unavailable, there’s nothing you can do on your end to help. You can proceed to the next step if everything appears to be working regularly for others and the problem is unique to you.
The simplest approach to figure out what’s wrong is to close and reopen the App Store. To reopen an app, double-click the home button, swipe it up to close it, and then choose it from your list of apps. If that doesn’t work, you may want to clear your App Store cache. To do so, hit the app icon on your home screen ten times (this works with any app). Reopen the App Store to verify that everything is in functioning order. You can also use your smartphone’s settings to log out and back into the App Store.
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There are a few more device-level settings to double-check after that. Make sure you’re online — it may seem simple, but if you’re not actively online when the connection goes down, you could lose it without realising it. Many functions outside of the App Store will not work properly unless you have the right date and time settings on your device. You should upgrade your device’s operating system if it isn’t already up to date. You can also hard reboot your computer by pressing and holding the power button while it is turned off.
There’s one more technical thing to do to see if the problem is on your end. Apple devices use specific internet ports to access the App Store and iTunes: 80 and 443, respectively. Visit websites that utilise the same ports to see if this is the case. It’s easy because Google utilises port 443. If the webpage loads, the port is up and running. For port 80, use a website like 3DV. If that also loads, then your other port is operational. If one or both of them won’t load, turn off your home network in your device’s internet settings. Reconnect and thoroughly rediscover your ports to reset them.
