If you know your Netflix account email and password but can’t sign in, follow the instructions that apply below.
Can’t sign in on any device
If you see this error when trying to sign in with an existing account:
Sorry, we can't an account with this email address.Please try again or create a new account
Follow these steps to be sure you’re using the correct email address to sign in:
- Visit netflix.com/loginhelp.
- Select I don’t remember my email or phone.
- If you do not see this option, recovery by billing information is not available in your region.
- Enter the first and last name on the account, as well as the credit or debit card number on file.
- Select Find Account.
