Table of Contents
Top Help Desk Ticketing Services:
The installation of the top-level help desk program does not interfere, but it is necessary for your organization to finalize one.
We will cover 10 free desk software in this blog post which offer excellent features to offer friendly customer service.
ProProfs Help Desk
The ProProfs Help Desk is an easy-to-use user interface and advanced features that allow you to answer customer questions in good time. From when a customer calls you, you can monitor everything on a single dashboard when your agent resoles your fare.
Not only can you collaborate on complicated tickets through internal notes with a support agent. Complex tickets can also be divided into sub-tickets and assigned to the support department concerned. The efficiency of the agent is easy to observe and check the satisfaction of customers.
ProProfs Help Desk offers very reasonable price plans as well. The price plans are for Forever Free, Team, Business and Enterprise together with a 15-day trial free of charge.
Features
- Shared Inbox
- Ticket Management
- Email Management
- Issue Tracking
- Internal Notes
- Reporting and Analytics
Benefits
- Complete control of ticket assignment, priority, and tracking
- Split tickets into sub tickets to ensure tickets are assigned to relevant teams
- Collaborate with support agents anytime, anywhere
- Monitor agent performance and overall customer satisfaction
Pricing
- 15-Day Free Trial
- Forever Free: $0/month (annually)
- Team: $39/month (annually)
- Business: $79/month (annually)
- Enterprise: $399/month (annually)
Zendesk is a great tool to consider for customer question management, one of the leading help desk applications for small companies or large enterprises. This desk-help app focuses on tracking agent output and agent communication, together with handling customer tickets in one dashboard.
With pre-defined answers you can answer tickets and save time for your agents. Install simple customer tickets in seconds with this feature, instead of taking up each customer ticket. The Zendesk dashboard is rich in functionality, at first it is a little difficult to use, but very useful for the performance of calculators. Tickets may also be distributed to agents from the dashboard.
Features
- Predefined Ticket Responses
- Web Widgets
- Performance Dashboards
- Ticket Assignment
Benefits
- Ability to search for customer history easily
- Integrated surveys help gain insight into customer satisfaction
- Other powerful integrations help improve the entire ticket management process
Pricing
- Essential: $5/agent/month
- Team: $19/agent/month
- Professional: $49/agent/month
- Enterprise: $99/agent/month
- Elite: $199/agent/month
Freshdesk is one of the top desk systems focusing mainly on the co-operationof employees. It also has strong integrations that promote the incorporation of additional tools to make use of this robust help desk program.
It is supplied with an inbox for the team that makes collaborating easily with agents on tickets. You can specify individual ticket status and keep everybody in the loop to see if the ticket is resolved. Receive notifications automatically and stay on top of every update regarding customer tickets. Assign tickets to the right department and let them know what they need to do with a team inbox.
Features
- Team Inbox
- Custom Ticket Status
- Powerful Integrations
Benefits
- Collaborate with teams using a team inbox
- Create a team handle to discuss complex customer issues
- Reach out to customers with canned responses
Pricing
- Sprout: Free
- Blossom: $15/agent/month (billed annually)
- Garden: $29/agent/month (billed annually)
- Estate: $49/agent/month (billed annually)
- Forest: $109/agent/month (billed annually)
LiveAgent automates everything and makes it one of the market’s top assist desk ticketing systems. The app has built-in storage space to manage all customer tickets. It helps you to go back to them even though answered in the event of a similar request from a client.
Everything can be automated from customer interaction to requests. This saves a great deal of time and effort from your officers. Not only that, it comes with a robust dashboard that enables agents to keep track of all customer questions on one platform.
LiveAgent offers a 14-day free trial and three pricing plans: Ticket, Ticket+Chat, All-Inclusive.
Features
- Ticket Storage
- Email Management
- Automatic Client Requests
Benefits
- Assured 24/7 customer support
- Easy and fast setup
- Ability to answer all types of customer questions
Pricing
- 14-day Free Trial
- Ticket: $15/agent/month
- Ticket+Chat: $29/agent/month
- All-Inclusive: $39/agent/month
ServiceDesk Plus is a robust desk software which monitors all phases of customer experience and provides immediate resolution of customer tickets. The method helps companies to draft exact SLA agreements and to ensure that agents are effective in achieving their objectives.
Check how long ticketing agents take and how clients rate your agents using powerful reports. Analyze pain points of the agent and improve easily overall performance of the agent.
Features
- Smart Automation
- SLA Management
- Reports & Analytics
Benefits
- Enables companies to minimize customer outrages
- Meet SLA goals effortlessly
- Increase support agent performance easily
Pricing
- Contact Vendor
